Delivery & Returns

DELIVERY

We understand spill control products are often needed as soon as possible to ensure compliance, so we will always try to ensure orders placed with us are processed as quickly as possible. 

We will endaeavour to despatch in stock items via our warehouse as soon as possible via our delivery network. These are usually despatched on a standard 2-3 day delivery. If an order is required urgently please call our customer service team on 01606 352 679, who can advise of the best solution for you.

For items that require custom parts or aren’t currently in stock, we will inform you of the estimated delivery dates upon your enquiry/order. Occasionally for larger items, these may be sent direct from the manufacturer, however we will keep you updated with an estimated delivery schedule. 

If you have any special requests for delivery please contact us to discuss on 01606 352 679 or contact your account manager directly. 

DELIVERY CHARGES

Zone A & B – £15 Operational surcharge is applied
Zone C, D & E – Due to location we will need to provide a delivery quote based on products required and your location. One of our team will be in touch to discuss delivery charge with you once you place your order.

All prices and carriage thresholds are subject to VAT at 20%. 

RETURNS

The nature of our products means that we cannot accept returns for items once they have been received. 
In instances where the product is damaged upon delivery; we advise you to contact us immediately to arrange a replacement and collection of the damaged item. 
In regard to Spill Control solutions; if you receive the product and deem the product not suitable for your needs please get in touch for either a replacement or 100% refund. We want you to have suitable solutions onsite and will gladly provide consultation on the best solution for your needs.

Please contact us within 5 working days of receipt of goods for any refund or replacement requests.